| At "SANDEEP",
we lay highest emphasis on the quality of our
products, for we understand that the customers
are very intelligent and want complete value-for-money.
Today, quick delivery, attentive after sales service
& uncompromising quality attitude are the
main factors in winning customers, any where in
the world. Thus, we ensure that all our machines
offer high degree of reliability & performance,
even under extremely critical conditions.
We have never compromised on service and quality.
We have successfully achieved a high level of
customer appreciation, resulting in long-lasting
relations. Quality is the life support of our
business and the fundamental responsibility
of all our employees and management.
Meaning of 'Quality'
at "SANDEEP"
"When one considers that any "SANDEEP"
Product / Equipment works perfectly for more
than 10 years without breaking down, then there
is no need to mention anything more about Quality
of "SANDEEP"
Product.
We are a group of Quality conscious technocrats
& strictly believe in following eight dimensions
of Quality….
- Performance
- Features
- Reliability
- Conformance to the requirement of the application.
- Durability
- Serviceability
- Aesthetics
- Perceived Quality
Quality Control
Measures
For us, quality is the end result of effective
planning, concerted efforts and determined execution.
Hence, to guarantee the quality of products,
we subject each of our products to stringent
quality control measures. Each product goes
through strict inspection and quality tests
periodically, right from the time of selection
of materials & components till the final
assembly of the machines. We have an enviable
track record of order delivery, with zero defects.
"Quality
is an absolute"
A product either conforms to its requirements
or it doesn't. If it conforms, its quality.
If it does not, it's something else. Consider
the field goal kicker in football. The Quality
requirement is to kick the ball over the crossbar,
between the goal posts. If the ball sails anywhere
between the posts & over the bar, points
are awarded. That is Quality. If the ball goes
anywhere else in the entire universe, it's something
else. It is not quality & it does not matter
how close it was. Quality is an absolute.
"The Boss
is Responsible for Quality"
That means the boss must set the performance
standard & provide the where withal to produce
a Quality product. If the product doesn't meet
the Quality requirements, it's the boss's fault.
While the responsibility for quality can be
shared, the boss's share never gets smaller.
The responsibility for quality cannot be given
to the quality department, quality circles,
or any other person. The product looks like
the management.
"People perform
to the standards set or accepted by the managers".
"The product looks like the management".
It means employees want to know what is expected
of them. They spend a good bit of time wondering
what their leader / managers wants. If the leader
does not make performance standards clear, people
will perform to a standard they think their
leader wants.
|
